Frequently Asked Questions

What type of business is Les Mouettes?
Les Mouettes is a holiday campsite in Carantec, Finistère that provides rental cottages, glamping tents, camping pitches, and extensive leisure facilities such as a water park, wellness centre, restaurants, and organised activities.
Where is Les Mouettes located?
The campsite is situated in Carantec, Finistère, Brittany, and is promoted as one of the best Roscoff campgrounds in north Finistère.
Which accommodation categories are available?
Accommodation includes 3-Flower cottages, 4-Flower cottages, Premium cottages, 4-Flower glamping tents, and camping pitches.
Are sheets provided in the rentals?
Sheets must be brought for 3-Flower cottages (or hired for an extra charge); they are provided in 4-Flower and Premium rentals.
Do the rentals come with duvets?
Yes, all holiday rentals are equipped with duvets.
Is heating available in the accommodation?
3-Flower cottages have heating in the living room, while 4-Flower and Premium cottages have heating in the living area and every bedroom; 4-Flower glamping tents have heating in the bathroom.
Is a TV included and what channels can I watch?
A TV is provided free of charge in all rentals except glamping tents, with access to France’s TNT digital channels, 2 English channels, and 21 German channels.
Does the accommodation capacity include babies?
Yes, babies count toward the maximum number of persons allowed in a cottage or pitch.
Can I reserve two rentals next to each other?
Yes, subject to availability; contact the campsite when booking or add a note in the online form to request side-by-side units.
Is it possible to choose the exact location of my accommodation?
You can state your preferences in the booking comments or by phone, or secure a specific spot by selecting the optional “site choice preference” for an additional €40, subject to availability.
Are the terraces on the rentals covered?
Most terraces are half-covered and some are fully covered; consult each rental description or contact the campsite for precise details.
Why do I receive two references for my booking?
You are given a customer number (e.g., 3391582) and a separate internet booking number (e.g., 020121174DUPONT022994637) to identify your stay.
Are minors allowed to stay alone at the campsite?
No, minors must be accompanied by their parents or legal guardians.
When does my booking become firm?
The reservation is confirmed once the campsite accepts it and receives a 25 % deposit.
In whose name should I book my stay?
The invoice is issued in the booking holder’s name; if you are in the Yelloh! Plus loyalty programme, book under the loyalty card holder’s details.
Does Les Mouettes accept French holiday vouchers?
Yes, both paper chèques vacances and e-vouchers are accepted; they should be sent by registered post with acknowledgement of receipt.
When and how do I pay the balance of my stay?
The balance is due 30 days before arrival and can be paid by bank card on the secure website or by phone, or by bank transfer using the details in your confirmation email.
Can I modify my booking after it is confirmed?
Yes, changes are possible subject to availability within the campsite.
What happens if I want to extend my stay while on-site?
Staff will gladly extend your stay if your accommodation or pitch is still available; payment of the outstanding balance will be requested at check-in.
Is there a refund if we leave earlier than planned?
No refund is given for early departure.
What payment methods are accepted on the campsite for daily purchases?
Shops and services accept payment by bank card or via the LM Pass wristband provided at reception.
How does the LM Pass wristband work?
The wristband contains an NFC chip that acts like an electronic wallet; you can top it up at reception, the tourist information point, or online at cashless.fr using cash or a bank card.
Are barbecues allowed?
Yes, charcoal, gas, and electric barbecues are permitted.
Is the sanitary block accessible for guests with reduced mobility?
Yes, it includes accessible toilets and a shower, and shared facilities such as the pool, bar, restaurant, and entertainment areas are also accessible.
Do you offer accessible accommodation?
The campsite provides fully equipped, accessible 2-bedroom, 4-person cottages designed for guests with reduced mobility.
Is there an accessible camping pitch?
Yes, an accessible pitch with private sanitary facilities is available.
Is access to the water park included in the stay?
Yes, the water park is reserved for campsite guests and is free; wearing the wristband given on arrival is mandatory for entry.
Is the water park heated, and during which dates?
The outdoor water park and its attractions are heated from 30 April to 13 September 2026; the indoor Balnéoh! pool and wellness sensory pool are heated over the same period with water at 29 °C.
Are swimming shorts permitted in the pools?
Yes, swim shorts above the knee are allowed.
Who can use the fitness room?
The fitness room is reserved for guests aged 18 and over.
Does Les Mouettes have a designated Data Protection Officer (DPO)?
SAS CAMPING INTERNATIONAL LES MOUETTES is not required to appoint its own DPO, but the Yelloh! Village group’s DPO oversees compliance and can be contacted at dpo@yellohvillage.com.
How are cookies handled on the Les Mouettes website?
The site may store necessary, functional, analytics, and advertising cookies; only necessary cookies are stored without consent, while all others require your consent in line with Article 82 of the French data protection law, the GDPR, and CNIL guidelines.
What personal data processing purposes are described in the legal notices?
Processing covers customer account management, satisfaction surveys, complaints handling, marketing campaigns, promotional activities, commercial statistics, and handling data access, rectification, and objection requests.
Which law governs the campsite’s legal notices?
The legal document is governed by French law and any disputes fall under the exclusive jurisdiction of French courts.
What on-site amenities make Les Mouettes stand out?
Guests can enjoy tropical pool areas, the Balnéoh! wellness centre, gardens, playgrounds, organised activities, evening shows, friendly bars and restaurants, and pet-friendly options, all within a natural coastal environment.
Who benefits most from staying at Les Mouettes?
Families, couples, and guests seeking a coastal holiday with extensive leisure facilities, accessible options, and comfortable accommodation will benefit the most.
How can I request information or booking assistance directly?
You can contact the team by telephone on +33 (0)2 98 67 02 46 or use the message field in the online booking form to specify any preferences.
What is the cost of the optional 'site choice preference'?
Selecting a specific location costs €40 and is subject to availability.
What water temperature can I expect in the indoor Balnéoh! pool?
The indoor Balnéoh! swimming pool is maintained at 29 °C during the heated season from 30 April to 13 September 2026.
My works council will subsidise my stay. What procedure should I follow?
You should contact the campsite directly, as each works council operates differently. The team will work with you to determine the best way forward for your specific case.
What is the exact address and GPS coordinates of Les Mouettes?
Les Mouettes campsite is located at 50 route de la Grande Grève, 29660 Carantec. GPS coordinates: Latitude N 48° 39′ 24″, Longitude W 3° 55′ 42″.
How far is the campsite from local transport links and Carantec town centre?
The campsite is 1.5 km from Carantec town centre, 12 km from the Morlaix SNCF train station, and 60 km from Brest-Bretagne Airport.
What accommodation areas can I choose from when selecting my location?
You can request accommodation in one of six themed areas: Natura, Bahia Lodge, Le Bord de mer, Gardenia, Grand Large, or Canopia.
When is Les Mouettes open for the 2026 season?
The campsite is open from 30 April 2026 to 13 September 2026.
How many rental units and pitches are available on the campsite?
Les Mouettes offers 394 rental units—including 220 Premium units—and 63 pitches, 22 of which are Premium.